1. Hugo Wines is committed to best-practice privacy standards
We are committed to protecting your personal information and letting you know the type of information we collect and how this information is used. Our Policy is based on the National Privacy Principles, developed by the Office of the Australian Federal Privacy Commissioner which came into effect 21 December 2001. Hugo Wines also intends to comply with any guidelines or laws introduced in Australia to strengthen protections for your privacy.
2. Collecting information about you
The amount of information we collect about you depends on your use of our website. The only personal information we collect is what you tell us about yourself, for instance through surveys and newsletter registrations.
We use your personal information for research or to improve our site and the services we offer you. We analyse the data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. This information is compiled and analysed on an aggregated basis. We may share this aggregated information with our content providers to assist them in understanding our services but we do not give our content providers aggregated information that would allow them to identify you personally.
3. Our use of 'cookies'
Some of the pages found on the Hugo Wines website use 'cookies' to help us remember who you are. Cookies are small pieces of information that are stored by your browser on your computer's hard drive for record-keeping purposes. Cookies help us to provide you with services and features that are tailored to your needs when you visit the Hugo Wines website again.
Cookies in themselves do not personally identify users, although they do identify a user's browsers. The cookies simply operate as a unique identifier.
This lets us know what you find interesting and useful, which allows us to keep improving our web site and provide you with a personalised service.
Most web browsers are set to accept cookies. If you do not wish to receive any cookies you may set your browser to refuse them, although this means you may not be able to use certain features on our site and you may be required to re-enter your password more frequently during a session.
4. Our use and disclosure of your personal information
Hugo Wines will not use or disclose any information about you without your consent unless legally required to do so or if we consider it necessary to:
- provide you with the service you have requested
- protect the rights or property of Hugo Wines any user of Hugo Wines or any member of the public; or
- lessen or prevent a serious threat to a person's life, health or safety.
Hugo Wines will seek to take all reasonable steps to keep any information we hold about you secure, accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities.
Hugo Wines will take all reasonable steps to ensure that our employees and contractors respect the confidentiality of any personal information held by Hugo Wines. You should contact us immediately if there is any unauthorised use of your account or any other breach of security. However, Hugo Wines does not accept responsibility for any consequences of the unauthorised access to your information.
5. What else you should know about privacy
You should always close your browser upon leaving the website, especially if you share a computer with someone else or are using a computer in a public place to ensure that others cannot access your personal information and correspondence. You are responsible for the security of and access to your own computer.
To the extent that you disclose information on the Internet to parties other than Hugo Wines, different rules may apply to the use and disclosure of your personal information. Since we do not control the privacy policies of third parties, you are subject to their privacy customs and policies. We encourage you to ask questions before you disclose your personal information to others.
Ultimately you are solely responsible for maintaining the secrecy of your username and passwords and any account information.
6. If you have a problem
7. More on privacy
You can obtain further information about privacy in Australia and the protection of your personal information on the Australian Federal Privacy Commissioner's web site.
Hugo Wines uses SecurePay's Internet Payment Gateway to provide a
secure environment for the authorisation of credit card transactions
over the Internet. Confidential information including client credit
card details are encrypted the moment they are transmitted from the
client's browser to the banking network using industry standard SSL
128-bit RC4 encryption technology.
A client's credit card details are not stored anywhere on the
Internet and the only company who has access to this data is the
merchant's bank. The bank also sends confirmation information via the
same encryption technology back to the client's browser. These secure
processes provide clients with peace of mind when purchasing online.
Delivery and Returns
We are committed to resolving any problems that our clients
experience with product delivery. If you have any questions or issues
regarding the delivery of your products, please contact us on (08) 8383 0098.
Hugo Wines will only deliver within Australia.
Our Delivery Carriers
Currently Hugo Wines uses Australia Post to deliver to all states and territories. Australia Post is
committed to providing Hugo Wines with a high-quality parcel service and
is able to provide consistent on-time delivery through their modern and
Where do we deliver?
Hugo Wines can deliver to anywhere in Australia. If you are unsure whether we can deliver to the area that you
live in, please contact us on (08) 8383 0098. Please note that all
Australia Post deliveries to rural areas will be left at the local Post
Office. Please note that for ease of delivery and tracking, we prefer
that where possible you provide a Business Delivery Address. Your
purchases can then be delivered during normal business hours and signed
for upon receipt.
Delivery charges and shipping policy
All orders must consist of one or more half dozens (6 bottles).
The Following freight charges apply per case up to and including 12 bottles - $10 per case
For Norfolk Island, Christmas Islands, Cocoa Islands and Antarctica deliveries please contact us directly.
Australian registered post: Delivery in 2-10 working days.
Occasionally Australia Post may leave your purchases at the local
Post Office as they have been unable to deliver to your specified
delivery address. In this instance Australia Post will leave a Calling
Card for you, advising the location of your purchases. If Australia
Post does not hear from you within 7 days of leaving a Calling Card,
they will contact Hugo Wines to clarify further action.
If there is a fault with any Hugo wine, replacement will be made with currently available vintage.
The carrier will advise Hugo Wines if they are unable to deliver a
particular item. We will then attempt to contact you to arrange
Hugo Wines Wines
246 Elliott Road
McLaren Flat SA 5171
Phone: (08) 8383 0098
Facsimile: (08) 8383 0446